Help desk
Submit a new support ticket or view an existing ticket through our StudioKAtHome help desk.
Contact Crafting Your Store
Let’s get your question answered.
Have a question about Kendra’s Etsy shop setup guide, your purchase, or downloading your PDF? Use the help desk to get in touch, or give us a call during the hours below.
Help desk hosted at StudioKAtHome · Hours: Monday–Friday, 9:00 AM–5:00 PM
Get in touch
Choose how you’d like to reach us.
Give us a call
Prefer to speak by phone? Call the number below during our listed contact hours.
Monday–Friday
9:00 AM–5:00 PM
You can submit a ticket outside these hours. A submission does not mean an immediate response.
Before you send your message
A few details can help us understand the issue.
Tell us what you need help with and what happened. For questions about a purchase, include the information below if you have it.
Please don’t include your password or full payment-card details.
- Your order informationThe name and email used at checkout, plus your order number if available.
- A short descriptionLet us know whether your question concerns the guide, your order, or a PDF download.
- What you’ve already triedIf something isn’t working, include any error message and the device or browser you’re using.
Quick answers
Need a little direction first?
Where do I ask a question about the Etsy guide?
Visit our help desk and submit a ticket. Tell us which part of the guide or purchase you’d like help with.
What should I do if I can’t download or open my PDF?
Submit a ticket with your checkout email, order number if available, and a description of what happens when you try. Include the wording of any error message so we can understand the problem.
How do I follow up on a support request?
Open the help desk and choose “View existing tickets” to access your previous request.
Where can I read the refund policy?
Visit our refund policy page for the terms and eligibility details. If you need help with a request, contact the help desk with your order information.
Can I learn more about the guide before purchasing?
Yes. The Etsy shop setup guide page explains what’s included. You can also meet Kendra and read the story behind Crafting Your Store.
Ready to get in touch?
Send your question through the help desk so we have the details of your request in one place.